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Consumer Support

Complaints & Enquiries

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through one of our channels in order to submit a complaint, Enquiries or suggestions

Awareness Campaigns

Awareness Campaigns

In order to create awareness among consumers, the TRA initiates awareness campaigns that interact directly with the consumer and better enhance their knowledge about telecommunications a liberalized sector.

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Consumer Experience

Consumer Experience Interactive Report

FAQ's

What happens after submitting a complaint to the service provider?

The service provider should address the issue within a limited period from the date of submission as per the code of practice. However, if this period has elapsed without solving the problem, or if the consumer received a non- satisfactory response, the consumer has the right to submit the same complaint directly to the Authority including all supporting documents.

Can I submit a fraud complaint?

Fraud complaints can be submitted directly to the concerned entity at the Ministry of Interior.

Can I submit a complaint about nuisance messages?

A free service is allocated which allows consumers to block nuisance messages by sending the word block followed by the sender's ID to (88444).
If the issue continues, the consumer has the right to submit a complaint to the authority.





What are the required documents for complaining?

·  A clear description of the complaint you submitted and your expectations.
·  Copies of all the correspondence between you and your service provider and if you have it, your complaint reference number.
·  A copy of your ID, so we can confirm you are the service subscriber concerned in the complaint.
·  Your full name and appropriate contact details, including your telephone number or your email, in order for the specialists to       communicate with you directly.
 

In what conditions can I complaint against a service provider in the Kingdom?

In case you filed a complaint and the complaint case remained 60 days without resolution. And/or if exhausting of the service provider's subscriber complaints procedure without resolution as per the practiced procedures to resolve complaints which are available on the service provider’s website.


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Quality of Service

The TRA aims to maintain a high level of quality of service delivered to customers in Bahrain, by monitoring key performance indicators (KPI) of licensed operators and publishing reports regularly on the quality of service of telecommunications servi

Network Coverage Map
  • Batelco
  • STC
  • ZAIN

Network Coverage Map

Explore coverage map of weekly drive tests results for quality of service of mobile network services in the Kingdom of Bahrain.

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Ongoing Survey

Have you upgraded your home internet to:

To promote cyber safety knowledge, culture and innovation

SafeSurf is an initiative by TRA Bahrain dedicated to empower the citizens of Bahrain with knowledge & information for a safer cyber environment. As part of this initiative, a National Internet Safety Review “NISR” study is conducted to analyze Bahraini’s online behavior.

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